Frequently asked questions
Find the answers to all our most frequently asked questions below. If you cannot find a suitable answer or still need more information, get in touch with us.
When does the End of Summer sale end?

The sale runs from 7 October – 7 November 2022

Can I add posters to my order during the End of Summer sale?

No, there are no posters included in any orders placed during the End of Summer sale period

When will my pre-order be shipped?

Dispatch dates guide only.

Shipping dates are estimated as below but due to Covid-19 there may be postage delays. Shipping dates will be confirmed nearer the time.

USC - 3rd August

When does the Early Bird discount expire?

The early bird discount offers 25% off all single programme orders and 10% off all bundle orders. The early bird discount expires on the 27 April 2021 at 17.01 BST.

From 17.01 BST on 27 April 2021 onwards the following rate card will apply. All bundles will be available at full price.

The minimum checkout order will still be 55 products.

  • 1-55 > 5% off
  • 56-249 > 10% off
  • 250-499 > 15% off
  • 500-999 > 20% off
  • 1000+ > 25% off
What form of payments can I use?

At the moment we accept debit and credit card, as well as American Express and Mastercard.

Programmes in my order have arrived damaged, what should I do?

We take pride in the production of our programmes, however there are sometimes print and delivery issues out of our control. We can't guarantee that every programme is in pristine condition, but we will do our best to rectify any issues you encounter. We will offer a 10% discount per programme which has damage as listed below.

Discount damage includes

- Bent / curled corners

- Printing errors such as gloss, printer marks

Not included

- Small spots/marks/scuffs

- Cover / page creasing

- Spine creasing

Please do let us know of any damage at info@european-nights.com & include photos and details of the damage. Please note, photos will be required for each programme which requires a discount

I haven’t received the discount I expected?

In order to take advantage of the Early Bird discount, a minimum order of 55 units applies per product.

Please note, if you don’t add the minimum of 55 units to your basket in one go, the discount will not be applied.

Once the Early Bird discount has finished, the minimum order quantity is still 55 programme, however you are able to mix and match the programmes you want to reach the minimum order quantity.

Do you ship outside of the UK?

European Nights offers international shipping. If you wish to place a bulk order with international shipping, please contact us and we’ll be able to help.

Do I need to pay a handling charge?

We charge £3.15 for handling and fulfilment of each order, and this is included in your final postage price.

Can I use the Early Bird discount on past season stock?

No, the early bird discount is for orders of programmes from the 2020/21 season only.

Can I order now, and pay later?

All orders need to be paid in full upon checkout before programmes can be shipped.

Can I combine European Nights discounts with the wholesale discounts?

Wholesale discounts cannot be combined with online promotions, unless otherwise specified

Can I collect my order?

Yes. Please select Collection at checkout and nearer the time you’ll be able to choose a collection date. Please note, collection will be charged at £3.15 to cover the handling fees.

Please note, during the End of Summer Sale there will only be 3 collection dates available. Orders placed within 48 hours of a collection date will only be processed by the next available collection date. If there is not a next available collection date, the order will need to be shipped.

Collection dates & times available:

10 – 4pm

12th, 19th & 27th October

Can I choose to have split delivery?

You can opt for split delivery to have products shipped as soon as available, split shipping can be chosen at checkout. Please note, there is no split shipping available during the End of Summer sale

Can I amend my order?

Once orders have been placed, we cannot amend them. If you wish to amend your order, please do email us at info@european-nights.com and we will cancel your order for you so you can reorder.

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