Frequently Asked Questions

Frequently asked questions

Find the answers to all our most frequently asked questions below. If you cannot find a suitable answer or still need more information, get in touch with us.

What form of payments can I use?

At the moment we accept debit and credit card, as well as American Express and Mastercard.

Programmes in my order have arrived damaged, what should I do?

We take pride in the production of our programmes, however there are sometimes print and delivery issues out of our control. We can't guarantee that every programme is in pristine condition, but we will do our best to rectify any issues you encounter.

Do you ship outside of the UK?

European Nights offers international shipping. If you wish to place a bulk order with international shipping, please contact us and we’ll be able to help.

Do I need to pay a handling charge?

We charge £3.15 for handling and fulfilment of each order, and this is included in your final postage price.

Can I order now, and pay later?

All orders need to be paid in full upon checkout before programmes can be shipped.

Can I collect my order?

Yes. Please select Collection at checkout and nearer the time you’ll be able to choose a collection date. Please note, collection will be charged at £3.15 to cover the handling fees.

COLLECTION DATES & TIMES AVAILABLE:

Collections can be made between 10am – 4pm on the following dates.

UEL – Monday 19 May

UWCL – Thursday 22 May

UECL – Friday 23 May

UCL – Tuesday 27 May

Can I choose to have split delivery?

You can opt for split delivery to have pre-ordered products shipped as soon as available, split shipping can be chosen at checkout.

Can I amend my order?

Once orders have been placed, we cannot amend them. If you wish to amend your order, please do email us at info@european-nights.com and we will cancel your order for you so you can reorder.